What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1616 reviews submitted in the last 3 years
Julia (Australia) - Classic Japan, Aug 2024
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Emma was a great tour leader. She was organised, very personable, enthusiastic, patient and accommodating. I personally felt she was very keen to show us Japan but also considered the variety in the group. I was very happy with all the places we stayed and services provided. Hakone was exceptional
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2. Tour Leader name and satisfaction rating
Enthusiastic, accommodating, organised, personable, patient knowledgeable. The group was great and Emma helped gel it. I would happily go on a tour led by her again
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
Hakone was excellent
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6. Please give us your comments on the transport included in your package.
Very good.
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7. Please tell us your thoughts on the meals included during your tour.
Excellent especially accommodating us as pescatarian
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Maybe
Great service and offered an insight into Japan wouldn’t have found on our own.